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Frequently Asked Questions

We frequently receive phone calls (757-442-3379) and emails (customerservice@newravenna.com) about our product offerings and sales processes. We hope these answers to frequently asked questions will help to answer your questions more quickly.

Generally, most product-related questions can be best answered by the showroom in your area that represents New Ravenna.

Are you open to the public?

No. New Ravenna is a design and manufacturing company. Over 200 individual showrooms throughout the United States and Canada represent our products. Check first with the individual dealer to see if an appointment is required.

What should I bring with me when I visit a showroom?

Please bring plans, pictures, or other ideas from around the web that you’re interested in. Each showrooms will have samples and catalogs containing our product offering. This will enable the sales associate or designer to better assist you during your visit.

Do I have to work with a designer or an architect?

Working with an interior designer or an architect is not required but can be very helpful if it falls into your budget.

Can I change materials or colors in the designs shown on your website?

Absolutely! You can substitute glass in designs depicted here in stone and vise-versa, and all colors can be substituted to suit your application. Also, all our designs can be changed as you wish and customized to fit your specific requirements. You can view and download a copy of our color charts under the menu heading “Design Tools

What finishes are available for New Ravenna Stone Mosaics?

There are a variety of finishes available: polished, honed, tumbled, Venetian honed, SeaGlass™ and hand-chopped tumbled. Your local dealer can describe in detail the aesthetic nuances of any of these finishes.

Will the cost of the product differ based on different stone or glass selections?

The product cost is based on the materials chosen so, there could be an increase from the “standard” or pictured design. But, conversely, the cost could decrease based on materials chosen. It solely depends on template size, material, and color choices.

Do you install your mosaics?

We do not install our mosaics. You should engage with installer in your locality. Most likely, the showroom from which you purchase the product can offer suggestions.

Can I purchase products from your website?

Presently, we do not offer online purchases.

I saw a New Ravenna product advertised in a magazine – how can I get more information?

Many of our products found in magazine features are posted to our website under the menu heading “New Ravenna News“. Or, take the magazine ad with the name, month, and page number to your local showroom dealer and they will be able to source the product for you.

How can I get a New Ravenna catalog?

Please see the most current New Ravenna Mosaics catalogs which you can flip through under the menu heading, “Catalogs”.

Does New Ravenna ship to international locations?

Yes, check with your local showroom dealer for details.

Which showroom is closest to me?

Please find the showroom nearest to you by visiting our showrooms page.

How can I get a sample of a design that I like?

Please visit your local showroom to obtain samples.

How can I place an order?

Please visit your local showroom to place an order.

How do you accept payment?

All financial transactions are made with your local showroom. Please check with them to see what types of payment they accept.

What are shipping costs?

Shipping costs are determined by the weight, quantity (volume), and destination of the product. Actual costs can only be determined when the product is ready to ship.

How will my material ship and how will it be delivered?

Your showroom sales associate will be able to provide this information after you have placed the order. Generally, New Ravenna can accommodate most shipping requests.

Overstock Mosaics

Continue to our overstock store to shop:

Continue to our overstock shop Return to newravenna.com for our full offering of custom and ready to ship mosiacs